Returns & Exchanges Policy
We want you to love your vionecshoes.com! If you’re not completely satisfied with your purchase, we’re here to help. Please read our return and exchange policy carefully.
Return Eligibility
To be eligible for a return or exchange, your item must meet the following conditions:
- Items must be unused, unworn, and in the original condition.
- The item must be returned within 30 days from the date of delivery.
- You must provide proof of purchase (e.g., receipt or order confirmation).
How to Return or Exchange
- Visit vionecshoes.com and log into your account.
- Go to your order history and select the item(s) you wish to return or exchange.
- Follow the easy instructions for submitting a return or exchange request.
Refunds
Once your return is received and inspected, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to appear on your statement.
Exchanges
If you would like to exchange your product for a different size, color, or style, we will process your exchange after receiving the returned item. If the item is out of stock, we will notify you and offer alternatives.
Non-Returnable Items
Some items are not eligible for return or exchange, including:
- Final sale items.
- Gift cards or other similar products.
- Any item returned after the 30-day return window.
Shipping Fees
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service for your return to ensure that it is safely delivered.
Thank you for choosing vionecshoes.com. We appreciate your business